Cancellation & Refund Policy

Cancellation & Refund Policy Effective Date: 25 August 2026 At Stone Fort India, our products include natural stone products, stone pebbles, stone cladding and handcrafted Stone Art. Since many products are prepared, processed or packed specifically according to customer requirements, our cancellation and refund policy is as follows. 1. Order Cancellation An order cancellation request must be made before the order has been processed, prepared, customized or dispatched. Once production, customization, packing or dispatch has started, the order generally cannot be cancelled. For custom-made or handcrafted Stone Art products, cancellation may not be possible once production has commenced. 2. No Cancellation After Dispatch Orders cannot ordinarily be cancelled once they have been dispatched from our premises. Customers are requested to carefully verify the product, quantity, size, design, colour and other requirements before confirming an order. 3. Refund Policy Payments made for stone products are generally non-refundable, except where a refund is specifically approved by Stone Fort India or is required under applicable law. Refunds will not ordinarily be provided for: - Change of mind after placing an order. - Incorrect product selection by the customer. - Difference in natural stone colour, texture or pattern. - Minor variations in size, shape or finish. - Custom or handcrafted products after production has started. - Orders that have already been dispatched. - Customer's inability or refusal to accept the delivery. 4. Natural Stone & Stone Art Natural stone products may naturally differ in colour, texture, pattern, shape and appearance from photographs displayed on the website. Such natural variations are not considered defects and will not normally qualify for cancellation or refund. Similarly, handcrafted Stone Art products may have minor variations because they are individually made or finished. 5. Damaged Products If a product is damaged during transportation, the customer should contact Stone Fort India promptly after delivery and provide clear photographs/videos of: - The product - Packaging - Damage - Shipping/delivery label - Order or invoice details Our team will review the claim and, where the claim is verified and a resolution is appropriate, we may provide a replacement, repair, refund or another suitable resolution, subject to the circumstances and applicable law. 6. Incorrect or Defective Product If Stone Fort India has supplied a product that is materially different from the confirmed order or has a manufacturing defect, please contact us as soon as possible with photographs and order details. After verification, we will determine the appropriate resolution. 7. Approved Refunds If a refund is approved, the applicable refund amount and method will be communicated to the customer. Where technically possible, refunds for online payments may be processed through the original payment method or the payment service provider used for the transaction. The time taken for the amount to appear in the customer's account may depend on the relevant bank or payment service provider. 8. Promotional Offers Products purchased under promotional offers, discounts or special sale campaigns may be subject to additional terms. Unless specifically stated otherwise in the offer, discounted or promotional stone products remain subject to our No Return / No Exchange policy. 9. Contact Us For cancellation or refund-related queries, please contact: Stone Fort India Website: Stonefortindia.in Email: [email protected] Phone/WhatsApp: 7399997322 Business Address: plot no 5, near gopal brazing center, harmada road kishangarh Rajasthan 305801 --- Important Notice STONE PRODUCTS, PEBBLES, CLADDING AND STONE ART ARE GENERALLY NON-RETURNABLE AND NON-EXCHANGEABLE. Cancellation and refund requests are subject to the terms mentioned above and applicable law.